954-295-4339 [email protected]

Frequently Asked Questions

Here are the most common questions we are asked.

White-label Maintenance Questions

What is White-label WordPress Maintenance?

White-label WordPress maintenance means that we are maintaining your client’s websites under your brand.

How does white-labeling my website maintenance work?

You will offer our maintenance plans to your clients as your maintenance plan.  Our plan costs $49/month and most of our partners mark it up to $99 (But you decide the price you mark it up to.)

How can white-labeling benefit my agency?

White-labeling maintenance plans will help your agency build recurring revenue while not having to focus on maintaining the client’s websites all day.

How could I learn more about white-labeling before making a decision?

We are happy to walk you through the white-label plans and how they work as well as the partnership process.  You can schedule a free partnership consultation here: Schedule Partnership Consultation.

Plans and Services Questions

Are all of the services listed included in the standard and E-commerce plans?

Yes!  All of the services listed on the services page: Speed Optimization, Security and Malware Removal, Downtime Support, Managed Software Updates, and Reporting are included in both the Standard and E-commerce maintenance plans.

Do you guys offer discounts if I have more than 10 sites?

Yes! We offer discounts for agency partners with more than 10 sites, please see below for reference:

More than 10 websites – 10% discount
More than 20 websites – 15% discount
More than 50 websites – 25% discount

Why were these services selected?

Our services were selected strategically to help offer the most value for the best pricing to your clients.

Billing Questions

HOW DOES BILLING WORK?

To simplify the billing process, we send out a single invoice for the initial website’s brought on. From there we can add and subtract websites to your maintenance plan.

Once a new website is added, we will pro-rate the charge and add it to your next billing cycle.

CAN I MAKE A CUSTOM BILLING SCHEDULE?

Yes! At WP Guys, you can select your preferred billing date, such as the first or last day of the month. This helps coordinate payments with your clients, and never leaves you stuck paying for your client’s maintenance plan.

WHAT IF MY CLIENT CANCEL'S THEIR MAINTENANCE PLAN?

You are never locked into a contract, you may cancel that particular site at any time without a penalty fee.

WHAT DOES THE E-COMMERCE/CUSTOM SITES PLAN COVER?

This plan covers sites that either have E-commerce functionality or custom code such as custom themes or plugins.

CASE STUDIES

Learn how we help agencies focus on new and exciting projects while we handle their client's tedious website maintenance.

Ready to discuss a partnership with WP Guys?

Schedule a free consultation to learn more about the benefits of partnering.